Meld Studios is holding a one-day, hands-on workshop this Friday (27 July) around current-state service mapping. 

Service mapping is a process that captures the service ecosystem of an organisation. This results in a visual artefact that expresses the layers surrounding service delivery. The artefact becomes a tool that allows an organisation to assess the service they deliver today, project the kind of service they want to be delivering in the future, and move forward, creating tangible action plans to bring the new and/or improved services to life.

The workshop will provide the following outcomes:

• An understanding of service design, what a current-state service map is, and what it affords the organisation – Introduction to service design & service mapping
• An understanding of what kind of data and knowledge is required to create a complete current-state picture – Anatomy of a service map
• Practical guidelines on activities and tasks to use in gathering information about the customer experience, staff experience, systems, processes and artefacts currently in place – Information-gathering activities
• Practical guidelines on how to map the information in a clear and concise way
• Practical guidelines on how to make use of the map

There's just a few places left, so please get in touch if you would like to attend or like anyone for your organisation to come along. There's a link to the event page here.

Price: AU$495 (inc. GST) per person